“Someone calling oneself a customer says
she wants something called service?”

Service or no Service, That is the Question

Those of us who work in the field of Information Technology know very well, that nothing is as certain: If something can go wrong, it will go wrong, especially when you least expect it. Oddly enough, the supposedly most reliable functionality used on daily bases tends to break down most frequently.

This is also true for any IT related appliances. Then you realize you need to call for help. But sometimes it seems getting the support for the actual issue at hand can be difficult at best.

For your amusement, a telecommunication between a PC Help Desk agent and the end user as it may have happened in real life:

“PC Service Desk, how may I help you today?”

“Hello, Yes, I have a problem with my emails, it seems I…